diff --git a/src/server/plugins/engine/form-availability.test.ts b/src/server/plugins/engine/form-availability.test.ts
index aa50c8f95..341c76275 100644
--- a/src/server/plugins/engine/form-availability.test.ts
+++ b/src/server/plugins/engine/form-availability.test.ts
@@ -1,3 +1,4 @@
+import { FormStatus } from '@defra/forms-model'
 import Boom from '@hapi/boom'
 
 import {
@@ -8,17 +9,48 @@ import { metadata } from '~/test/fixtures/form.js'
 
 describe('form-availability', () => {
   describe('assertFormAvailable', () => {
-    it('should do nothing if form is online', () => {
+    it('should do nothing if live form is online', () => {
       expect(() =>
-        assertFormAvailable({ ...metadata, offline: false })
+        assertFormAvailable(
+          { ...metadata, offline: false },
+          FormStatus.Live,
+          false
+        )
       ).not.toThrow()
       expect(() =>
-        assertFormAvailable({ ...metadata, offline: undefined })
+        assertFormAvailable(
+          { ...metadata, offline: undefined },
+          FormStatus.Live,
+          false
+        )
+      ).not.toThrow()
+    })
+
+    it('should do nothing if draft form or live preview is online', () => {
+      expect(() =>
+        assertFormAvailable(
+          { ...metadata, offline: false },
+          FormStatus.Draft,
+          true
+        )
+      ).not.toThrow()
+      expect(() =>
+        assertFormAvailable(
+          { ...metadata, offline: undefined },
+          FormStatus.Live,
+          true
+        )
       ).not.toThrow()
     })
 
     it('should throw a 503 Boom error if form is offline', () => {
-      expect(() => assertFormAvailable({ ...metadata, offline: true })).toThrow(
+      expect(() =>
+        assertFormAvailable(
+          { ...metadata, offline: true },
+          FormStatus.Live,
+          false
+        )
+      ).toThrow(
         expect.objectContaining({
           message: `Form ${metadata.slug} is offline`,
           data: {
diff --git a/src/server/plugins/engine/form-availability.ts b/src/server/plugins/engine/form-availability.ts
index 214df81fb..de140534e 100644
--- a/src/server/plugins/engine/form-availability.ts
+++ b/src/server/plugins/engine/form-availability.ts
@@ -1,4 +1,4 @@
-import { type FormMetadata } from '@defra/forms-model'
+import { FormStatus, type FormMetadata } from '@defra/forms-model'
 import Boom from '@hapi/boom'
 
 export interface OfflineBoomData {
@@ -11,8 +11,16 @@ export interface OfflineBoomData {
  * unavailable-response extension catches the marker and renders the
  * "Sorry, this form is unavailable" view at HTTP 200.
  */
-export function assertFormAvailable(metadata: FormMetadata): void {
-  if (metadata.offline === true) {
+export function assertFormAvailable(
+  metadata: FormMetadata,
+  formState: FormStatus,
+  isPreview: boolean
+): void {
+  if (
+    metadata.offline === true &&
+    formState === FormStatus.Live &&
+    !isPreview
+  ) {
     const data: OfflineBoomData = { offline: true, metadata }
     throw Boom.boomify(new Error(`Form ${metadata.slug} is offline`), {
       statusCode: 503,
diff --git a/src/server/plugins/engine/beta/form-context.test.ts b/src/server/plugins/engine/form-context.test.ts
similarity index 95%
rename from src/server/plugins/engine/beta/form-context.test.ts
rename to src/server/plugins/engine/form-context.test.ts
index aed997266..c6f4aa340 100644
--- a/src/server/plugins/engine/beta/form-context.test.ts
+++ b/src/server/plugins/engine/form-context.test.ts
@@ -6,7 +6,7 @@ import {
   getFormModel,
   resolveFormModel,
   type FormModelOptions
-} from '~/src/server/plugins/engine/beta/form-context.js'
+} from '~/src/server/plugins/engine/form-context.js'
 import { PageController } from '~/src/server/plugins/engine/pageControllers/PageController.js'
 import { type PageControllerClass } from '~/src/server/plugins/engine/pageControllers/helpers/pages.js'
 import { type FormContext } from '~/src/server/plugins/engine/types.js'
@@ -17,7 +17,7 @@ const mockGetCacheService = jest.fn()
 const mockCacheService = { getState: jest.fn() }
 const mockCheckEmailAddressForLiveFormSubmission = jest.fn()
 
-jest.mock('../models/index.ts', () => ({
+jest.mock('~/src/server/plugins/engine/models/index.ts', () => ({
   __esModule: true,
   FormModel: jest.fn()
 }))
@@ -32,7 +32,7 @@ jest.mock('~/src/server/plugins/engine/services/index.js', () => ({
   outputService: {}
 }))
 
-jest.mock('../pageControllers/index.ts', () => {
+jest.mock('~/src/server/plugins/engine/pageControllers/index.ts', () => {
   class MockTerminalPageController {
     path = ''
   }
@@ -43,8 +43,8 @@ jest.mock('../pageControllers/index.ts', () => {
   }
 })
 
-jest.mock('../helpers.ts', () => ({
-  ...jest.requireActual<object>('../helpers.ts'),
+jest.mock('~/src/server/plugins/engine/helpers.ts', () => ({
+  ...jest.requireActual<object>('~/src/server/plugins/engine/helpers.ts'),
   getCacheService: (...args: unknown[]): unknown =>
     mockGetCacheService(...args),
   checkEmailAddressForLiveFormSubmission: (...args: unknown[]): unknown =>
@@ -56,13 +56,14 @@ const mockServices: {
 } = jest.requireMock('~/src/server/plugins/engine/services/index.js')
 const mockFormsService = mockServices.formsService
 
-const { FormModel }: { FormModel: jest.Mock } =
-  jest.requireMock('../models/index.ts')
+const { FormModel }: { FormModel: jest.Mock } = jest.requireMock(
+  '~/src/server/plugins/engine/models/index.ts'
+)
 
 const {
   TerminalPageController: MockTerminalPageController
 }: { TerminalPageController: new () => { path: string } } = jest.requireMock(
-  '../pageControllers/index.ts'
+  '~/src/server/plugins/engine/pageControllers/index.ts'
 )
 
 describe('getFormContext helper', () => {
diff --git a/src/server/plugins/engine/beta/form-context.ts b/src/server/plugins/engine/form-context.ts
similarity index 98%
rename from src/server/plugins/engine/beta/form-context.ts
rename to src/server/plugins/engine/form-context.ts
index 88b06839d..c3c4f4786 100644
--- a/src/server/plugins/engine/beta/form-context.ts
+++ b/src/server/plugins/engine/form-context.ts
@@ -53,7 +53,7 @@ export async function getFormModel(
   const formState = resolveState(state)
 
   const metadata = await formsService.getFormMetadata(slug)
-  assertFormAvailable(metadata)
+  assertFormAvailable(metadata, formState, isPreview)
 
   const definition = await formsService.getFormDefinition(
     metadata.id,
@@ -136,9 +136,9 @@ export async function resolveFormModel(
   const { formsService } = services
 
   const metadata = await formsService.getFormMetadata(slug)
-  assertFormAvailable(metadata)
   const formState = resolveState(state)
   const isPreview = options.isPreview ?? isPreviewState(state, options)
+  assertFormAvailable(metadata, formState, isPreview)
   const stateMetadata = metadata[formState]
 
   if (!stateMetadata) {
diff --git a/src/server/plugins/engine/index.ts b/src/server/plugins/engine/index.ts
index 1e62f5e67..fa0efdfaa 100644
--- a/src/server/plugins/engine/index.ts
+++ b/src/server/plugins/engine/index.ts
@@ -19,7 +19,7 @@ export {
   getFormContext,
   getFormModel,
   resolveFormModel
-} from '~/src/server/plugins/engine/beta/form-context.js'
+} from '~/src/server/plugins/engine/form-context.js'
 export * from '~/src/server/plugins/engine/form-availability.js'
 
 const globals = {
diff --git a/src/server/plugins/engine/models/unavailable-view-model.test.ts b/src/server/plugins/engine/models/unavailable-view-model.test.ts
index dc9ab8636..bc8f2ad80 100644
--- a/src/server/plugins/engine/models/unavailable-view-model.test.ts
+++ b/src/server/plugins/engine/models/unavailable-view-model.test.ts
@@ -17,46 +17,8 @@ describe('unavailableViewModel', () => {
   it('should strip the organisation suffix if present', () => {
     const result = unavailableViewModel({
       ...metadata,
-      organisation: 'Rural Payments Agency – RPA'
+      organisation: 'Rural Payments Agency - RPA'
     } as FormMetadata)
-    expect(result.organisationName).toBe('Rural Payments Agency')
-  })
-
-  it('should handle multiple phone lines correctly', () => {
-    const result = unavailableViewModel({
-      ...metadata,
-      contact: {
-        phone: '01234 567 890\n09876 543 210'
-      }
-    } as FormMetadata)
-    expect(result.phoneLines).toEqual(['01234 567 890', '09876 543 210'])
-  })
-
-  it('should filter out empty phone lines and trim whitespace', () => {
-    const result = unavailableViewModel({
-      ...metadata,
-      contact: {
-        phone: '  01234 567 890  \n  \n  09876 543 210  '
-      }
-    } as FormMetadata)
-    expect(result.phoneLines).toEqual(['01234 567 890', '09876 543 210'])
-  })
-
-  it('should return undefined if phone is empty or only whitespace', () => {
-    const result = unavailableViewModel({
-      ...metadata,
-      contact: {
-        phone: ' \n '
-      }
-    } as FormMetadata)
-    expect(result.phoneLines).toBeUndefined()
-  })
-
-  it('should handle missing contact property', () => {
-    const result = unavailableViewModel({
-      ...metadata,
-      contact: undefined
-    } as FormMetadata)
-    expect(result.phoneLines).toBeUndefined()
+    expect(result.organisationName).toBe('Rural Payments Agency - RPA')
   })
 })
diff --git a/src/server/plugins/engine/models/unavailable-view-model.ts b/src/server/plugins/engine/models/unavailable-view-model.ts
index 244607516..f69d477b9 100644
--- a/src/server/plugins/engine/models/unavailable-view-model.ts
+++ b/src/server/plugins/engine/models/unavailable-view-model.ts
@@ -1,27 +1,10 @@
-import { type FormMetadata } from '@defra/forms-model'
+import { type FormMetadata, type FormMetadataContact } from '@defra/forms-model'
 
 export interface UnavailableViewModel {
   pageTitle: string
   formTitle: string
   organisationName: string
-  phoneLines?: string[]
-}
-
-/**
- * Defra organisations carry an abbreviation suffix on the enum value, e.g.
- * "Rural Payments Agency – RPA". The unavailable page reads cleanly without it.
- */
-function stripOrgSuffix(organisation: string) {
-  return organisation.split(' – ')[0]
-}
-
-function splitPhoneLines(phone: string | undefined) {
-  if (!phone) return undefined
-  const lines = phone
-    .split('\n')
-    .map((line) => line.trim())
-    .filter((line) => line.length > 0)
-  return lines.length > 0 ? lines : undefined
+  contact?: FormMetadataContact
 }
 
 export function unavailableViewModel(
@@ -30,7 +13,7 @@ export function unavailableViewModel(
   return {
     pageTitle: 'Sorry, this form is unavailable',
     formTitle: metadata.title,
-    organisationName: stripOrgSuffix(metadata.organisation),
-    phoneLines: splitPhoneLines(metadata.contact?.phone)
+    organisationName: metadata.organisation,
+    contact: metadata.contact
   }
 }
diff --git a/src/server/plugins/engine/routes/index.ts b/src/server/plugins/engine/routes/index.ts
index ef324cd6b..de05dcb5b 100644
--- a/src/server/plugins/engine/routes/index.ts
+++ b/src/server/plugins/engine/routes/index.ts
@@ -10,11 +10,11 @@ import {
   EXTERNAL_STATE_APPENDAGE,
   EXTERNAL_STATE_PAYLOAD
 } from '~/src/server/constants.js'
-import { resolveFormModel } from '~/src/server/plugins/engine/beta/form-context.js'
 import {
   FormComponent,
   isFormState
 } from '~/src/server/plugins/engine/components/FormComponent.js'
+import { resolveFormModel } from '~/src/server/plugins/engine/form-context.js'
 import {
   checkFormStatus,
   findPage,
diff --git a/src/server/plugins/engine/views/unavailable.html b/src/server/plugins/engine/views/unavailable.html
index f82fb10c9..6d61a5ff8 100644
--- a/src/server/plugins/engine/views/unavailable.html
+++ b/src/server/plugins/engine/views/unavailable.html
@@ -4,17 +4,31 @@
   <div class="govuk-grid-row">
     <div class="govuk-grid-column-two-thirds">
       <h1 class="govuk-heading-l">Sorry, this form is unavailable</h1>
-      <p class="govuk-body">'{{ formTitle }}' has been archived and is no longer available.</p>
-      <p class="govuk-body">Contact the {{ organisationName }}.</p>
+      <p class="govuk-body">'{{ formTitle }}' is no longer available.</p>
+      <h2 class="govuk-heading-m">Contact details for {{ organisationName }}</h2>
 
-      {% if phoneLines %}
-        <ul class="govuk-list govuk-list--bullet">
-          {% for line in phoneLines %}
-            <li>{{ line }}</li>
-          {% endfor %}
-        </ul>
+      {% if contact.phone %}
+        <h3 class="govuk-heading-s">Telephone</h3>
+        <div class="app-prose-scope">
+          {{ contact.phone | markdown(3) | safe }}
+        </div>
         <p class="govuk-body"><a href="https://www.gov.uk/call-charges" class="govuk-link govuk-link--no-visited-state">Find out about call charges</a></p>
       {% endif %}
+
+      {% if contact.email %}
+        <h3 class="govuk-heading-s">Email</h3>
+        <ul class="govuk-list">
+          <li><a class="govuk-link govuk-link--no-visited-state" href="mailto:{{ contact.email.address }}">{{ contact.email.address }}</a></li>
+          <li>{{ contact.email.responseTime }}</li>
+        </ul>
+      {% endif %}
+
+      {% if contact.online %}
+        <h3 class="govuk-heading-s">Online contact form</h3>
+        <ul class="govuk-list">
+          <li><a class="govuk-link govuk-link--no-visited-state" href="{{ contact.online.url }}">{{ contact.online.text }}</a></li>
+        </ul>
+      {% endif %}
     </div>
   </div>
 {% endblock %}