SteelSeries Arctis 9

[Flavien06]

Description

HeadsetControl version: 3.1.0

Issue

HeadsetControl detects my headset with PID 0x12C2, but my actual device PID is 0x12C4 (VID 0x1038).

This causes the battery command to fail:

headsetcontrol -b
Found 1 supported device(s):
 SteelSeries Arctis 9 (SteelSeries Arctis 9) [0x1038:0x12c2]
Error: [battery] Error retrieving battery status. Error: WriteFile: (0x00000001) Fonction incorrecte.

Device instance paths (from Windows Device Manager)

USB\VID_1038&PID_12C4&MI_00
USB\VID_1038&PID_12C4&MI_03

Headset Name

SteelSeries Arctis 9

On which OS does the problem happen?

Windows

Device information

Detailed Device Information

Device Found
VendorID: 0x1038
ProductID: 0x12c2
path: \?\HID#VID_1038&PID_12C2&MI_01#9&1901259f&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
serial_number:
Manufacturer: SteelSeries
Product: SteelSeries Arctis 9
Interface: 1
Usage-Page: 0xc Usageid: 0x1

Device Found
VendorID: 0x1038
ProductID: 0x12c2
path: \?\HID#VID_1038&PID_12C2&MI_00#9&2c3141dd&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
serial_number:
Manufacturer: SteelSeries
Product: SteelSeries Arctis 9
Interface: 0
Usage-Page: 0xffc0 Usageid: 0x1

Device Found
VendorID: 0x1038
ProductID: 0x12c2
path: \?\HID#VID_1038&PID_12C2&MI_02#9&5d10961&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
serial_number:
Manufacturer: SteelSeries
Product: SteelSeries Arctis 9
Interface: 2
Usage-Page: 0xff00 Usageid: 0x1