| Name | Type | Description | Notes |
|---|---|---|---|
| heldByAgentId | String | ID of the agent who placed the caller on hold | [optional] |
| holdDurationSeconds | Integer | Duration of the hold in seconds | [optional] |
| holdEndDts | String | Timestamp when the hold ended | [optional] |
| holdStartDts | String | Timestamp when the hold started | [optional] |