| Name | Type | Description | Notes |
|---|---|---|---|
| answerDts | String | Timestamp when the call was answered | [optional] |
| createdDts | String | Timestamp when the call was created/initiated | [optional] |
| endDts | String | Timestamp when the call ended | [optional] |
| queueWaitSeconds | Integer | Time spent waiting in queue in seconds | [optional] |
| talkTimeSeconds | Integer | Actual talk time in seconds (excluding hold time and queue wait) | [optional] |
| totalDurationSeconds | Integer | Total duration of the call in seconds from creation to end | [optional] |