| Name | Type | Description | Notes |
|---|---|---|---|
| held_by_agent_id | String | ID of the agent who placed the caller on hold | [optional] |
| hold_duration_seconds | Number | Duration of the hold in seconds | [optional] |
| hold_end_dts | String | Timestamp when the hold ended | [optional] |
| hold_start_dts | String | Timestamp when the hold started | [optional] |