| Name | Type | Description | Notes |
|---|---|---|---|
| answer_dts | String | Timestamp when the call was answered | [optional] |
| created_dts | String | Timestamp when the call was created/initiated | [optional] |
| end_dts | String | Timestamp when the call ended | [optional] |
| queue_wait_seconds | Number | Time spent waiting in queue in seconds | [optional] |
| talk_time_seconds | Number | Actual talk time in seconds (excluding hold time and queue wait) | [optional] |
| total_duration_seconds | Number | Total duration of the call in seconds from creation to end | [optional] |