No human support response on billing dispute — escalation request

[arshbuttar426-hue]

Context

I filed issue #35475 on 2026-07-06 documenting a clear billing error: I was charged ~$20 for content-filter-blocked output where I received zero tokens.

Since then:

• I have posted 4 follow-up comments requesting a refund and explanation.
• The only response has been from an automated bot.
• The issue was closed as COMPLETED with no actual resolution.
• I reopened it. Still no human response.

Request

I am requesting that a human member of the opencode team:

1. Acknowledge the billing dispute in False positive content-filter on claude-fable-5 — charged ~$20 for blocked output #35475.
2. Process the refund for the ~$20 in false-positive content-filter charges.
3. Respond to the systemic billing safeguard issue raised in Content filter charges users for output it blocks — this needs a billing safeguard #35644.

Why this matters

Automated triage is fine for initial intake. But when a user raises a legitimate billing dispute with evidence, closing the issue without human review is not acceptable. Billing disputes require human judgment and a clear resolution path.

If there is a different channel for billing disputes (email, support portal, etc.), please direct me there. The GitHub Issues channel is the only support mechanism visible to me.

Related: #35475, #35643, #35644

[github-actions]

This issue doesn't fully meet our contributing guidelines.

What needs to be fixed:

• This issue does not use one of the three required issue templates (Bug Report, Feature Request, or Question).
• This is a support escalation / billing dispute request, which is not an appropriate use of the GitHub Issues tracker for this project. GitHub Issues is intended for bug reports, feature requests, and questions about the software itself.
• If you have a billing dispute, please look for a dedicated support channel (email or support portal) rather than filing a GitHub issue.

Please edit this issue to address the above within 2 hours, or it will be automatically closed.

---

This issue might be a duplicate of existing issues. Please check:

• Bug: Content filter blocks output but user is still billed for full generation cost #35643: Billing dispute regarding content-filter false positive charges (~$20) — same underlying billing dispute
• Content filter charges users for output it blocks — this needs a billing safeguard #35644: Content filter billing safeguard issue — same root cause referenced in this issue

If you believe this was flagged incorrectly, please let a maintainer know.

[arshbuttar426-hue]

Consolidating into #35643 (bug report) and #35475 (original dispute). All follow-up there.