Description
The fix introduced in v2.2.0 did not resolve the issue for all cases.
While it may have fixed removal for some apps, the same "couldn't clean
everything" error still appears when attempting to uninstall certain
application bundles — specifically Microsoft Office.
Notably, the app's own UI shows "Full Disk Access granted" at the bottom
of the sidebar, confirming that FDA is recognized. Despite this, removal
still fails for 1 or more files.
This appears to be a different root cause than a simple FDA detection bug —
the app detects FDA correctly but still cannot remove certain files.
Steps to Reproduce
- Install PureMac v2.2.0 (6)
- Grant Full Disk Access in System Settings → Privacy & Security
- Confirm bottom sidebar shows "Full Disk Access granted"
- Open Installed Apps → select Microsoft Office (or a large multi-component
package)
- Click Remove / Clean
- PureMac shows: "Couldn't clean everything. 1 item couldn't be removed.
Check the log for details."
Expected Behavior
All files of the selected application are fully removed without errors.
Actual Behavior
PureMac shows "Couldn't clean everything" for 1 item. FDA is confirmed as
granted (visible in the UI). Clicking "Open System Settings" shows PureMac
already toggled ON in Full Disk Access list.
Troubleshooting Already Attempted
None of the above resolved the issue.
Environment
- macOS version: 26.5 (Build 25F71)
- PureMac version: 2.2.0 (6)
- Mac model: Mac mini
- Affected app being removed: Microsoft Office package
Screenshots
Additional Notes
The log mentioned in the dialog ("Check the log for details") may contain
useful information — please advise where to find it or add a way to
export/view it directly from the UI.
Description
The fix introduced in v2.2.0 did not resolve the issue for all cases.
While it may have fixed removal for some apps, the same "couldn't clean
everything" error still appears when attempting to uninstall certain
application bundles — specifically Microsoft Office.
Notably, the app's own UI shows "Full Disk Access granted" at the bottom
of the sidebar, confirming that FDA is recognized. Despite this, removal
still fails for 1 or more files.
This appears to be a different root cause than a simple FDA detection bug —
the app detects FDA correctly but still cannot remove certain files.
Steps to Reproduce
package)
Check the log for details."
Expected Behavior
All files of the selected application are fully removed without errors.
Actual Behavior
PureMac shows "Couldn't clean everything" for 1 item. FDA is confirmed as
granted (visible in the UI). Clicking "Open System Settings" shows PureMac
already toggled ON in Full Disk Access list.
Troubleshooting Already Attempted
sudo tccutil reset SystemPolicyAllFilesNone of the above resolved the issue.
Environment
Screenshots
Additional Notes
The log mentioned in the dialog ("Check the log for details") may contain
useful information — please advise where to find it or add a way to
export/view it directly from the UI.