troubleshooting.md

Reset Elements

To reset Elements, remove the preferences file by following these steps.

{% hint style="warning" %} For an automatica way to remove the Preferences you can do the following. Hold down the option key and go to Help > Clear Applications Preferences. {% endhint %}

{% stepper %} {% step %}

Quit Elements

Ensure Elements is not running. {% endstep %}

{% step %}

Locate Preferences File

In the finder press press “Command-Shift-G” to bring up the "Go To Folder" Window and paste in the following path:

{% code overflow="wrap" %}

~/Library/Containers/com.realmacsoftware.rapidweaverelements/Data/Library/Preferences/com.realmacsoftware.rapidweaverelements.plist

{% endcode %} {% endstep %}

{% step %}

Delete Preferences Plist

Delete the file: com.realmacsoftware.rapidweaverelements.plist {% endstep %}

{% step %}

Re-launch Elements

You can now safely re-launch Elements. {% endstep %} {% endstepper %}