From e19ee601afdaf52c275cc9a070f061b357231c31 Mon Sep 17 00:00:00 2001 From: agustinoli Date: Thu, 2 Jul 2026 15:34:52 -0300 Subject: [PATCH 1/2] docs(support): add support scope page (SLEAK-5570) Add a client-facing Support page defining what SleakOps support covers, with self-service pointers for common out-of-scope questions and a short responsibility summary. Cross-link it from the existing Shared Responsibility Model page. --- content/docs/en/responsability-model.mdx | 4 ++- content/docs/en/support.mdx | 35 ++++++++++++++++++++++++ content/docs/es/responsability-model.mdx | 4 ++- content/docs/es/support.mdx | 35 ++++++++++++++++++++++++ 4 files changed, 76 insertions(+), 2 deletions(-) create mode 100644 content/docs/en/support.mdx create mode 100644 content/docs/es/support.mdx diff --git a/content/docs/en/responsability-model.mdx b/content/docs/en/responsability-model.mdx index 1b6af881b..756a89ca3 100644 --- a/content/docs/en/responsability-model.mdx +++ b/content/docs/en/responsability-model.mdx @@ -9,4 +9,6 @@ We transparently utilize all AWS services, which means the responsibility extend To safeguard your data and ensure it doesn't get lost due to potential service disruptions, it's advisable to have backup policies in place. Currently, we don't support backups for our dependencies (RDS, S3, RabbitMQ, etc.). To set this up, you can access via your AWS client and define your backup policies. [Learn more about AWS's Shared Responsibility Model] -(https://aws.amazon.com/compliance/shared-responsibility-model/) \ No newline at end of file +(https://aws.amazon.com/compliance/shared-responsibility-model/) + +For what's covered by SleakOps support specifically, see [Support](/docs/support). \ No newline at end of file diff --git a/content/docs/en/support.mdx b/content/docs/en/support.mdx new file mode 100644 index 000000000..5ce4975bd --- /dev/null +++ b/content/docs/en/support.mdx @@ -0,0 +1,35 @@ +--- +sidebar_position: 18 +--- + +# Support + +If you run into an issue or have a question, the fastest way to get help is through **Support**, in the main sidebar of the console — it combines an AI-powered chat with support tickets for your account. Before reaching out, it's worth a quick search here in the docs: most day-to-day questions are already answered in a tutorial or FAQ. + +## What our support covers + +- Questions about how to do something in SleakOps. +- Infrastructure issues on resources provisioned through the platform (clusters, environments, dependencies, addons). +- Help updating or scaling resources that SleakOps provisioned for you. + +## Where to look first + +For a few common questions, the fastest answer is one you can get yourself, right now: + +- **Something's wrong in your application or its code** — that's owned and debugged by your own team; SleakOps manages the infrastructure your application runs on, not the application itself. +- **The application feels slow** — start with [Kubecost](/docs/cluster/addons/kubecost) and [Prometheus](/docs/cluster/addons/prometheus) to see what your workloads are actually using, before assuming it's an infrastructure problem. +- **Questions about your Dockerfile or build configuration** — see [Chart Dependencies](/docs/project/chart/chart_dependencies) for what's supported out of the box. +- **You want to understand or reduce your AWS spend** — see [AWS Cost Optimization Strategies](/tutorial/optimize-aws-costs) for concrete ways to bring it down. +- **Choosing AWS services or designing your architecture** — see the [Responsibility Model](/docs/responsability-model) below and [AWS's own documentation](https://aws.amazon.com/) for guidance; these decisions are yours to make for your application. + +## Responsibility at a glance + +| | SleakOps | You | +|---|---|---| +| **Platform & infrastructure** | Clusters, networking, provisioning, and the resources SleakOps creates for you | — | +| **Your application** | — | Your code, its dependencies, and its performance | +| **Data & backups** | — | Backup policies for your dependencies (see [Responsibility Model](/docs/responsability-model)) | + +## Still not sure? + +If you're not sure whether something is covered, just ask — reach out through **Support** and we'll point you in the right direction. diff --git a/content/docs/es/responsability-model.mdx b/content/docs/es/responsability-model.mdx index 177aa78bd..515fb3136 100644 --- a/content/docs/es/responsability-model.mdx +++ b/content/docs/es/responsability-model.mdx @@ -9,4 +9,6 @@ Utilizamos de manera transparente todos los servicios de AWS, lo que implica que Para proteger tus datos y asegurarte de que no se pierdan debido a posibles interrupciones en los servicios, es recomendable contar con políticas de respaldo. Actualmente, no ofrecemos soporte para respaldos de nuestras dependencias (RDS, S3, RabbitMQ, etc.). Para configurarlos, puedes acceder a través de tu cliente de AWS y definir tus políticas de respaldo. [Obtén más información sobre el Modelo de Responsabilidad Compartida de AWS] -(https://aws.amazon.com/compliance/shared-responsibility-model/) \ No newline at end of file +(https://aws.amazon.com/compliance/shared-responsibility-model/) + +Para ver qué cubre específicamente el soporte de SleakOps, consulta [Soporte](/docs/support). \ No newline at end of file diff --git a/content/docs/es/support.mdx b/content/docs/es/support.mdx new file mode 100644 index 000000000..333592ea8 --- /dev/null +++ b/content/docs/es/support.mdx @@ -0,0 +1,35 @@ +--- +sidebar_position: 18 +--- + +# Soporte + +Si tienes un problema o una pregunta, la forma más rápida de obtener ayuda es a través de **Support**, en la barra lateral principal de la consola — combina un chat con IA y tickets de soporte para tu cuenta. Antes de escribir, vale la pena buscar aquí en la documentación: la mayoría de las preguntas del día a día ya están respondidas en un tutorial o FAQ. + +## Qué cubre nuestro soporte + +- Preguntas sobre cómo hacer algo en SleakOps. +- Problemas de infraestructura en recursos provistos a través de la plataforma (clusters, ambientes, dependencias, addons). +- Ayuda para actualizar o escalar recursos que SleakOps provisionó para ti. + +## Dónde mirar primero + +Para algunas preguntas frecuentes, la respuesta más rápida es una que puedes conseguir tú mismo, ahora mismo: + +- **Algo falla en tu aplicación o en su código** — eso lo maneja y depura tu propio equipo; SleakOps administra la infraestructura sobre la que corre tu aplicación, no la aplicación en sí. +- **La aplicación se siente lenta** — empieza por [Kubecost](/docs/cluster/addons/kubecost) y [Prometheus](/docs/cluster/addons/prometheus) para ver qué están usando realmente tus workloads, antes de asumir que es un problema de infraestructura. +- **Preguntas sobre tu Dockerfile o la configuración del build** — consulta [Chart Dependencies](/docs/project/chart/chart_dependencies) para ver qué está soportado de fábrica. +- **Quieres entender o reducir tu gasto en AWS** — consulta [Estrategias de optimización de costos en AWS](/tutorial/optimize-aws-costs) para formas concretas de bajarlo. +- **Elegir servicios de AWS o diseñar tu arquitectura** — consulta el [Modelo de Responsabilidad](/docs/responsability-model) más abajo y la [documentación propia de AWS](https://aws.amazon.com/) como guía; estas decisiones son tuyas para tu aplicación. + +## Responsabilidad de un vistazo + +| | SleakOps | Tú | +|---|---|---| +| **Plataforma e infraestructura** | Clusters, networking, provisión, y los recursos que SleakOps crea para ti | — | +| **Tu aplicación** | — | Tu código, sus dependencias y su rendimiento | +| **Datos y backups** | — | Políticas de backup de tus dependencias (ver [Modelo de Responsabilidad](/docs/responsability-model)) | + +## ¿Todavía no estás seguro? + +Si no estás seguro de si algo está cubierto, simplemente pregunta — escríbenos a través de **Support** y te vamos a orientar. From b94da24562470c514ef8d8e1675801aee4984db5 Mon Sep 17 00:00:00 2001 From: agustinoli Date: Wed, 8 Jul 2026 14:25:31 -0300 Subject: [PATCH 2/2] docs(support): fill in both sides of the responsibility table (SLEAK-5570) --- content/docs/en/support.mdx | 8 ++++---- content/docs/es/support.mdx | 6 +++--- 2 files changed, 7 insertions(+), 7 deletions(-) diff --git a/content/docs/en/support.mdx b/content/docs/en/support.mdx index 5ce4975bd..0d2f72463 100644 --- a/content/docs/en/support.mdx +++ b/content/docs/en/support.mdx @@ -20,15 +20,15 @@ For a few common questions, the fastest answer is one you can get yourself, righ - **The application feels slow** — start with [Kubecost](/docs/cluster/addons/kubecost) and [Prometheus](/docs/cluster/addons/prometheus) to see what your workloads are actually using, before assuming it's an infrastructure problem. - **Questions about your Dockerfile or build configuration** — see [Chart Dependencies](/docs/project/chart/chart_dependencies) for what's supported out of the box. - **You want to understand or reduce your AWS spend** — see [AWS Cost Optimization Strategies](/tutorial/optimize-aws-costs) for concrete ways to bring it down. -- **Choosing AWS services or designing your architecture** — see the [Responsibility Model](/docs/responsability-model) below and [AWS's own documentation](https://aws.amazon.com/) for guidance; these decisions are yours to make for your application. +- **Choosing AWS services or designing your architecture** — see the [Responsibility Model](/docs/responsability-model) below and [AWS's own documentation](https://docs.aws.amazon.com/) for guidance; these decisions are yours to make for your application. ## Responsibility at a glance | | SleakOps | You | |---|---|---| -| **Platform & infrastructure** | Clusters, networking, provisioning, and the resources SleakOps creates for you | — | -| **Your application** | — | Your code, its dependencies, and its performance | -| **Data & backups** | — | Backup policies for your dependencies (see [Responsibility Model](/docs/responsability-model)) | +| **Platform & infrastructure** | Clusters, networking, provisioning, and the resources SleakOps creates for you | Configure environment variables, define resource requirements, and monitor usage | +| **Your application** | Provide runtime environment, CI/CD pipelines capabilities, and observability tools (logs/metrics) | Your code, its dependencies, and its performance | +| **Data & backups** | Automated execution, secure storage, and restoration capabilities. | Backup policies for your dependencies (see [Responsibility Model](/docs/responsability-model)) | ## Still not sure? diff --git a/content/docs/es/support.mdx b/content/docs/es/support.mdx index 333592ea8..4042ea347 100644 --- a/content/docs/es/support.mdx +++ b/content/docs/es/support.mdx @@ -26,9 +26,9 @@ Para algunas preguntas frecuentes, la respuesta más rápida es una que puedes c | | SleakOps | Tú | |---|---|---| -| **Plataforma e infraestructura** | Clusters, networking, provisión, y los recursos que SleakOps crea para ti | — | -| **Tu aplicación** | — | Tu código, sus dependencias y su rendimiento | -| **Datos y backups** | — | Políticas de backup de tus dependencias (ver [Modelo de Responsabilidad](/docs/responsability-model)) | +| **Plataforma e infraestructura** | Clusters, networking, provisión, y los recursos que SleakOps crea para ti | Configurar variables de entorno, definir requisitos de recursos y monitorear el uso. | +| **Tu aplicación** | Proveer el entorno de ejecución, pipelines de CI/CD y herramientas de observabilidad (logs/métricas). | Tu código, sus dependencias y su rendimiento | +| **Datos y backups** | Ejecución automatizada, almacenamiento seguro y capacidades de restauración. | Políticas de backup de tus dependencias (ver [Modelo de Responsabilidad](/docs/responsability-model)) | ## ¿Todavía no estás seguro?