5895 - Add python railengine example (Customer Support Agent)#11

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jbueza-railtownai merged 42 commits into

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jaime/5895/python-railengine-example

May 26, 2026

Commits on May 21, 2026

Add .env.example file for customer support configuration with placeholders for API keys and tokens (#5895)

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Add engine schema for customer support ticket sample (#5895)

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Add pyproject.toml for customer support triage project setup with dependencies and scripts (#5895)

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Add resolved and open ticket fixtures for customer support, including authentication and billing issues (#5895)

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Add __init__.py for customer support module with versioning information (#5895)

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Add _env.py to load environment variables for CLI entrypoints in customer support module (#5895)

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Add README.md for customer support triage agent, detailing setup, usage, and security considerations (#5895)

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Update .gitignore to exclude railtracks and uv.lock files (#5895)

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Add shared async triage runner for customer support, implementing ticket triage logic with Railengine and Railtracks (#5895)

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Add customer support triage functionality with new modules for agent definition, ticket ingestion, and webhook handling. Implemented models for support tickets and triage assessments, along with to…

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Update README files to include details about the Customer Support Triage Agent in Python examples and enhance the description of the Railengine Python SDK. Added links for better navigation and cla…

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Update README.md to enhance the description of the Customer Support Triage Agent, including a link to the detailed setup in the customer-support directory. Improved clarity on usage and functionali…

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Refactor customer support triage project structure and enhance functionality. Updated `pyproject.toml` to include `python-dotenv` dependency and modified script paths for CLI commands. Introduced n…

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Enhance customer support triage functionality by updating README with allowed ticket status values and improving demo flow instructions. Refactor ticket status handling in the dashboard and impleme…

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Enhance Streamlit UI for customer support by adding a dialog for viewing ticket details and updating the environment metrics display within a collapsible expander. This improves user experience by …

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Update README.md to clarify the process of changing ticket status in the customer support dashboard. Enhanced instructions by specifying that users can click on a card subject to view ticket detail…

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Enhance customer support triage functionality by updating the README to clarify ticket triage processes and adding a new Triage Agent section. Refactor Streamlit app to include the Triage Agent in …

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Update README.md to include optional debugging and visualization instructions for the Triage Agent, enhancing user experience. Update triage_agent.py to use the latest OpenAI model version (gpt-5.4…

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Implement chat functionality in TriageService for free-form conversations with the triage agent. Introduce _flow_reply_text helper function to format responses. This enhances user interaction by al…

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Add chat functionality to Triage Agent interface, allowing users to interact with the triage lead for ticket prioritization and inquiries. Update triage_agent.py to include a new build_triage_chat_…

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Commits on May 25, 2026