Create Critical P1 Incident from Alert using GlideJsonPath - Pull5#2561
Merged
ravichandra1998g merged 24 commits intoServiceNowDevProgram:mainfrom Oct 28, 2025
Merged
Conversation
Automatically create a problem record from incident volume Use case: Automatically create a problem record if a specific Configuration Item (CI) is associated with more than a certain number of incidents within a defined timeframe. Code snippet This code can be placed in a Scheduled Script Execution or an After Insert Business Rule to check new incidents
…Active incidents/README.md
…Active incidents/script.js
… Assignment Groups/README.md
… Assignment Groups/script.js
…cident volume/README.md
…cident volume/script.js
Contributor
Author
trimbakeshmadhan-109
left a comment
There was a problem hiding this comment.
Reviewed PR contains
2 Files
1.Script.js
2.README
Contributor
Author
trimbakeshmadhan-109
left a comment
There was a problem hiding this comment.
Reviewed > PR contains 2 files
Contributor
|
Hello @trimbakeshmadhan-109 You created a new folder under Basic Example, which contains a separate script and readme file. Please create under the main folder GlideJsonPath so that the folder structure will be clear |
… Major Incident from an external monitoring system/README.md
… Major Incident from an external monitoring system/script.js
Contributor
Author
trimbakeshmadhan-109
left a comment
There was a problem hiding this comment.
Reviewed..PR contains 2 files
1.Script.js
2.README
@ravichandra1998g THanks, Updated the files path as suggested
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
PR Description:
Create Critical P1 Incident from Alert using GlideJsonPath
Pull Request Checklist
Overview
Code Quality
Repository Structure Compliance
Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
Restrictions