Incident CSV Export Email Script

[prudvi-sai-posetty]

PR Description:

ServiceNow Incident CSV Export Email Script

This ServiceNow email script automatically generates and attaches a CSV file containing incident data to email notifications. The script extracts active incidents from your ServiceNow instance, formats them into a structured CSV file, and attaches the file to outbound email notifications, providing recipients with a comprehensive incident report in a portable format.

What This Script Does:

The email script performs the following operations:
Data Extraction: Queries all active incidents from the ServiceNow incident table
CSV Generation: Formats incident data into a structured CSV file with predefined headers
File Attachment: Automatically attaches the generated CSV file to email notifications
Dynamic Content: Creates fresh data exports each time the notification is triggered
Portable Format: Provides incident data in a universally readable CSV format

Pull Request Checklist

Overview

• Put an x inside of the square brackets to check each item.
• I have read and understood the CONTRIBUTING.md guidelines
• My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
• I've included only files relevant to the changes described in the PR title and description
• I've created a new branch in my forked repository for this contribution

Code Quality

• My code is relevant to ServiceNow developers
• My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
• I've disclosed use of ES2021 features (if applicable)
• I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

• I've placed my code snippet(s) in one of the required top-level categories:
  • Core ServiceNow APIs/
  • Server-Side Components/
  • Client-Side Components/
  • Modern Development/
  • Integration/
  • Specialized Areas/
• I've used appropriate sub-categories within the top-level categories
• Each code snippet has its own folder with a descriptive name

Documentation

• I've included a README.md file for each code snippet
• The README.md includes:
  • Description of the code snippet functionality
  • Usage instructions or examples
  • Any prerequisites or dependencies
  • (Optional) Screenshots or diagrams if helpful

Restrictions

• My PR does not include XML exports of ServiceNow records
• My PR does not contain sensitive information (passwords, API keys, tokens)
• My PR does not include changes that fall outside the described scope

[shreyawani98]

Hi @prudvi-sai-posetty

Looks good!
Thank you for contributing.