Auto-Populate Resolution SLA Reference on Incident and Task Records

[Suri123789]

PR Description:

This update introduces a new After Insert Business Rule on the task_sla table that automatically writes the Resolution SLA reference to related Incident and Task records. This improves SLA transparency and enables reporting directly from the task level.

Key Functionalities:

Executes when SLA Definition target is Resolution
Supports Incident and Catalog Task (sc_task)
Updates u_resolution_sla on Incident records
Updates u_task_resolution_sla on Task records
No UI changes. No impact to existing SLA workflows.

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[ravichandra1998g]

Hello @Suri123789

The Task SLAs will already be visible from the Related list,
why to populate the same in a custom field?

[ravichandra1998g]

Hello @Suri123789

Closing this PR for now.
Please reopen after adding more context to it