Count open incidents group by Priority and State using GlideAggregate#2613
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Atul-LNG merged 3 commits intoServiceNowDevProgram:mainfrom Oct 29, 2025
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Atul-LNG
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Oct 29, 2025
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Please correct the variable name:
gs.info("There are a total of: " + count + " Incidents with a priority of " + priorityValue + " and in a state of " + incident_staates[state]);
Script execution error: Script Identifier: null.null.script, Error Description: "incident_staates" is not defined., Script ES Leve
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@Atul-LNG Remind me, do I have to create a new branch to do the update or can I just go to my branch on my fork and make the update? |
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Go to fork and change the files. |
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@Atul-LNG Thanks for the info. Updated the variable |
Atul-LNG
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Oct 29, 2025
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PR Description:
This script is another way to grab the number of open incidents and group them by their Priority and State using GlideAggregate. Instead of using the Incident table, I went a different route and used the Task table.
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