Junior Systems Administrator · Cloud & DevOps Engineer  ·  San Antonio, TX
Building secure, scalable cloud systems with AWS, Linux, and DevOps automation

hiretrentdelong@gmail.com  |  LinkedIn

Junior System Administrator with 4+ years of hands-on technical support experience at Apple Inc. Proven expertise gained through enterprise-level, project-based learning including a zero-to-hire AWS cloud engineering program. Proficient in AWS, Linux, and IaC, with hands-on experience in CI/CD pipelines, containerization, serverless development, and cloud security. Focused on building secure, scalable, and resilient cloud-native systems.

• Built a responsive stock market price alert system using serverless architecture that routed API requests with asynchronous downstream events — enabling real-time analysis using cloud-native tooling.
• Stood up an automated packaging and deployment workflow via GitHub Actions — achieving repeatable and auditable releases via standard CI/CD design principles.
• Secured encrypted credentials at rest and in transit using key management techniques — directly applicable to data protection requirements under HIPAA and ISO 27001.

• Designed and automated a robust AWS environment with networking, compute, and database layers — built to meet standard enterprise architectural requirements.
• Deployed RDS PostgreSQL in private subnets with IAM authentication and automated backups — mirroring secure, isolated data architecture for privacy-first, regulated platforms.
• Enforced least-privilege IAM policies and network segmentation aligned with zero-trust security principles — in accordance with the Security Pillar of the AWS Well-Architected Framework.

• Containerized an application and built end-to-end pipelines covering linting, testing, security scanning, and deployment to ECS Fargate.
• Aligned deployments with enterprise operational requirements by improving release consistency, reducing manual intervention, and increasing repeatability.

Technical Support Specialist · Apple Inc. | San Antonio, TX     2021 – Present

• Delivered Tier-1 and Tier-2 diagnostics and technical support across macOS and iOS ecosystems — resolving hundreds of cases weekly with high accuracy and satisfaction scores.
• Collaborated with technical specialists on complex escalations — sharpening systematic troubleshooting and root-cause analysis skills directly transferable to cloud infrastructure debugging.
• Produced internal process documentation and contributed to operational improvements — reinforcing habits of clear, thorough technical writing aligned with README standards.
• Developed deep understanding of end-user privacy concerns — providing direct perspective on user privacy that informs enterprise-level, privacy-first architectures.

• Mentor-led, project-based self-study curriculum covering core AWS services, Linux SysOps, scripting, IaC, CI/CD pipelines, containerization, networking, cloud security, and observability.
• AWS Cloud Institute — Entry-level training program covering foundational AWS core principles and technologies.

• AWS Builders — Member
• Linux Foundation — Member
• Google Developer's Group, San Antonio Chapter — Member
• San Antonio AWS Users Group — Member

"Build secure. Build observable. Build to last."