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Keep the claimer's existing member overwrite when unclaiming switch-panel tickets, and pin claimer access explicitly when claimed tickets need regenerated permissions. Also refactor claimed-ticket overwrite generation to build and upsert the claimer overwrite consistently.
BenHall-1
approved these changes
Jul 25, 2026
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RM-304
Description
When a ticket's claim settings restrict support from viewing or typing, claiming rebuilds the channel overwrites. In that rebuild the claimer was bundled in with the admins and given the full
StandardPermissionsset, ignoring whatever their support team's configured permissions allowed or denied.Type of Change
Testing
Mention Everyone→ the claimer's overwrite denies it,Send Messagesallowed.KeepAccesswhere the claimer loses panel access → the claimer keeps their existing overwrite.Checklist