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[EDU-6458] AI documentation update - 2025-04-11 - http error status codes #1607

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[EDU-6458] AI documentation update - 2025-04-11 - http error status codes #1607

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fb3b859
(feat): add explanations for enabling 'enforce HTTP' option and remov…
PedroMiolaSilva Apr 11, 2025
f1cdedf
feat: add instructions for resolving 500 errors by enforcing HTTP and…
GabrielAzion Jul 11, 2026
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22 changes: 21 additions & 1 deletion .../docs/en/pages/main-menu/reference/services/support/http-error-status-codes.mdx
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Expand Up @@ -144,6 +144,26 @@ This status code is a generic error message that often indicates issues with ser

A 500 Internal Server Error usually requires action on the server's end to be fixed. In this case, you can refresh the page, clear browser cache and cookies, wait for a while, and check for updates from the website’s support or status page as options while the server is able to process your requests adequately.

If your application is configured to redirect HTTP requests to HTTPS via **Rules Engine**, but the origin is also redirecting HTTPS back to HTTP, this creates a redirect loop that results in a 500 error. To resolve this, apply one or both of the following fixes:

**To enforce HTTP between the edge and your origin:**

1. Access [Azion Console](https://console.azion.com) > **Applications**.
2. Select your application.
3. Navigate to the **Origins** tab.
4. Select the origin you want to configure.
5. Under **Protocol Policy**, select **Enforce HTTP**.
6. Click **Save**.

**To remove the Redirect HTTP to HTTPS behavior from Rules Engine:**

1. Access [Azion Console](https://console.azion.com) > **Applications**.
2. Select your application.
3. Navigate to the **Rules Engine** tab.
4. Locate the rule that contains the **Redirect HTTP to HTTPS** behavior and click it to edit.
5. In the **Behaviors** section, remove the **Redirect HTTP to HTTPS** behavior.
6. Click **Save**.

If the issue persists, contact the site owner to confirm that the system is stable or lacking exception handling.

### 502 Bad Gateway
Expand Down Expand Up @@ -183,4 +203,4 @@ Some ways to troubleshoot this error:
- Clear your browser cookies and cached data.
- Use a different browser or device. Browser-specific issues or device configurations can lead to unexpected errors.
- Wait and retry. Occasionally, the server might be temporarily unable to fulfill requests due to maintenance or other issues.
- If the issue persists, contact the site owner.
- If the issue persists, contact the site owner.