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Update ticket.js #231

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217 changes: 46 additions & 171 deletions src/commands/Ticket/ticket.js
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Original file line number Diff line number Diff line change
Expand Up @@ -16,80 +16,65 @@ export default {
.addSubcommand((subcommand) =>
subcommand
.setName("setup")
.setDescription(
"Sets up the ticket creation panel in a specified channel.",
)
.setDescription("Sets up the ticket creation panel in a specified channel.")
.addChannelOption((option) =>
option
.setName("panel_channel")
.setDescription(
"The channel where the ticket panel will be sent.",
)
.setName("panel_channel")
.setDescription("The channel where the ticket panel will be sent.")
.addChannelTypes(ChannelType.GuildText)
.setRequired(true),
.setRequired(true)
)

.addStringOption((option) =>
option
.setName("panel_message")
.setDescription(
"The main message/description for the ticket panel.",
)
.setRequired(true),
.setDescription("The main message/description for the ticket panel.")
.setRequired(true)
)
.addStringOption((option) =>
option
.setName("button_label")
.setDescription(
"The label for the ticket creation button (default: Create Ticket)",
)
.setRequired(false),
.setDescription("The label for the ticket creation button (default: Create Ticket)")
.setRequired(false)
)
.addChannelOption((option) =>
option
.setName("category")
.setDescription(
"The category where new tickets will be created (optional).",
)
.setDescription("The category where new tickets will be created (optional).")
.addChannelTypes(ChannelType.GuildCategory)
.setRequired(false),
.setRequired(false)
)
.addChannelOption((option) =>
option
.setName("closed_category")
.setDescription(
"The category where closed tickets will be moved (optional).",
)
.setDescription("The category where closed tickets will be moved (optional).")
.addChannelTypes(ChannelType.GuildCategory)
.setRequired(false),
.setRequired(false)
)
.addRoleOption((option) =>
option
.setName("staff_role")
.setDescription(
"The role that can access tickets (optional).",
)
.setRequired(false),
.setDescription("The role that can access tickets (optional).")
.setRequired(false)
)
.addIntegerOption((option) =>
option
.setName("max_tickets_per_user")
.setDescription("Maximum number of tickets a user can create (default: 3)")
.setMinValue(1)
.setMaxValue(10)
.setRequired(false),
.setRequired(false)
)
.addBooleanOption((option) =>
option
.setName("dm_on_close")
.setDescription("Send DM to user when their ticket is closed (default: true)")
.setRequired(false),
),
.setRequired(false)
)
)
.addSubcommand((subcommand) =>
subcommand
.setName("dashboard")
.setDescription("Open the interactive ticket system dashboard"),
.setDescription("Open the interactive ticket system dashboard")
),
category: "ticket",

Expand All @@ -99,17 +84,16 @@ export default {
return;
}

if (
!interaction.member.permissions.has(
PermissionFlagsBits.ManageChannels,
)
) {
if (!interaction.member.permissions.has(PermissionFlagsBits.ManageChannels)) {
logger.warn('Ticket command permission denied', {
userId: interaction.user.id,
guildId: interaction.guildId,
commandName: 'ticket'
});
return await replyUserError(interaction, { type: ErrorTypes.PERMISSION, message: 'You need the `Manage Channels` permission for this action.' });
return await replyUserError(interaction, {
type: ErrorTypes.PERMISSION,
message: 'You need the `Manage Channels` permission for this action.'
});
}

const subcommand = interaction.options.getSubcommand();
Expand All @@ -121,33 +105,33 @@ export default {
if (subcommand === "setup") {
const existingConfig = await getGuildConfig(client, interaction.guildId);
if (existingConfig?.ticketPanelChannelId) {
return await replyUserError(interaction, { type: ErrorTypes.UNKNOWN, message: `This server already has a ticket system set up (panel in <#${existingConfig.ticketPanelChannelId}>).\n\nOnly one ticket system is supported per server. Use \`/ticket dashboard\` to edit or update the existing setup, or select **Delete System** from the dashboard to remove it and start fresh.` });
return await replyUserError(interaction, {
type: ErrorTypes.UNKNOWN,
message: `This server already has a ticket system set up (panel in <#${existingConfig.ticketPanelChannelId}>).\n\nOnly one ticket system is supported per server. Use \`/ticket dashboard\` to edit or update the existing setup, or select **Delete System** from the dashboard to remove it and start fresh.`
});
}

const panelChannel =
interaction.options.getChannel("panel_channel");
const panelChannel = interaction.options.getChannel("panel_channel");
const categoryChannel = interaction.options.getChannel("category");
const closedCategoryChannel = interaction.options.getChannel("closed_category");
const staffRole = interaction.options.getRole("staff_role");
const panelMessage = interaction.options.getString("panel_message") || "Click the button below to create a support ticket.";
const buttonLabel =
interaction.options.getString("button_label") ||
"Create Ticket";
const panelMessage = interaction.options.getString("panel_message");
const buttonLabel = interaction.options.getString("button_label") || "Create Ticket";
const maxTicketsPerUser = interaction.options.getInteger("max_tickets_per_user") || 3;
const dmOnClose = interaction.options.getBoolean("dm_on_close") !== false;
const dmOnClose = interaction.options.getBoolean("dm_on_close") !== false;

// Formats the custom text layout along with the custom cloud banner asset directly
const setupEmbed = createEmbed({
title: "Support Tickets",
description: panelMessage,
description: panelMessage,
color: getColor('info')
});
}).setImage("https://discordapp.com");

const ticketButton = new ActionRowBuilder().addComponents(
new ButtonBuilder()
.setCustomId("create_ticket")
.setLabel(buttonLabel)
.setLabel(buttonLabel)
.setStyle(ButtonStyle.Primary)
.setEmoji("📩"),
.setEmoji("📩")
);

try {
Expand All @@ -157,7 +141,7 @@ description: panelMessage,
});

if (client.db && interaction.guildId) {
const currentConfig = existingConfig;
const currentConfig = existingConfig || {};
currentConfig.ticketCategoryId = categoryChannel ? categoryChannel.id : null;
currentConfig.ticketClosedCategoryId = closedCategoryChannel ? closedCategoryChannel.id : null;
currentConfig.ticketStaffRoleId = staffRole ? staffRole.id : null;
Expand All @@ -169,131 +153,22 @@ description: panelMessage,
currentConfig.dmOnClose = dmOnClose;

await setGuildConfig(client, interaction.guildId, currentConfig);
logger.info('Ticket configuration saved', {
guildId: interaction.guildId,
categoryId: categoryChannel?.id,
closedCategoryId: closedCategoryChannel?.id,
staffRoleId: staffRole?.id,
maxTickets: maxTicketsPerUser,
dmOnClose: dmOnClose,
});
} else {
logger.error('Ticket setup: database unavailable, panel sent but configuration was NOT saved', {

logger.info('Ticket configuration saved successfully', {
guildId: interaction.guildId,
channelId: panelChannel.id,
categoryId: categoryChannel?.id || null
});
}

let successMessage = `The ticket creation panel has been sent to ${panelChannel}.`;

if (categoryChannel) {
successMessage += `New tickets will be created in the **${categoryChannel.name}** category.`;
} else {
successMessage += 'New tickets will be created in a new "Tickets" category.';
}

if (closedCategoryChannel) {
successMessage += `Closed tickets will be moved to **${closedCategoryChannel.name}**.`;
}

if (staffRole) {
successMessage += `**${staffRole.name}** role will have access to tickets.`;
}

successMessage += `\n\n**Max Tickets Per User:** ${maxTicketsPerUser}\n**DM on Close:** ${dmOnClose ? 'Enabled' : 'Disabled'}`;

await InteractionHelper.safeEditReply(interaction, {
embeds: [
successEmbed(
"Ticket Panel Set Up",
successMessage,
),
],
await interaction.editReply({
embeds: [successEmbed(`Ticket system setup completed successfully! Panel sent to ${panelChannel}.`)]
});

logger.info('Ticket panel setup completed', {
userId: interaction.user.id,
userTag: interaction.user.tag,
guildId: interaction.guildId,
panelChannelId: panelChannel.id,
categoryId: categoryChannel?.id,
closedCategoryId: closedCategoryChannel?.id,
staffRoleId: staffRole?.id,
maxTickets: maxTicketsPerUser,
dmOnClose: dmOnClose,
commandName: 'ticket_setup'
});

const logEmbed = createEmbed({
title: "Ticket System Setup (Configuration Log)",
description: `The ticket panel was set up in ${panelChannel} by ${interaction.user}.`,
color: getColor('warning')
})
.addFields(
{
name: "Panel Channel",
value: panelChannel.toString(),
inline: true,
},
{
name: "Ticket Category",
value: categoryChannel
? categoryChannel.toString()
: "None specified.",
inline: true,
},
{
name: "Closed Category",
value: closedCategoryChannel
? closedCategoryChannel.toString()
: "None specified.",
inline: true,
},
{
name: "Staff Role",
value: staffRole
? staffRole.toString()
: "None specified.",
inline: true,
},
{
name: "Max Tickets Per User",
value: maxTicketsPerUser.toString(),
inline: true,
},
{
name: "DM on Close",
value: dmOnClose ? 'Enabled' : 'Disabled',
inline: true,
},
{
name: "Moderator",
value: `${interaction.user.tag} (${interaction.user.id})`,
inline: false,
},
);

} catch (error) {
logger.error('Ticket setup error', {
error: error.message,
stack: error.stack,
userId: interaction.user.id,
guildId: interaction.guildId,
commandName: 'ticket_setup'
});
if (interaction.deferred || interaction.replied) {
await replyUserError(interaction, { type: ErrorTypes.UNKNOWN, message: 'Could not send the ticket panel or save configuration. Check the bot\'s permissions (especially the ability to send messages in the target channel) and database connection.' }).catch(err => {
logger.error('Failed to send error reply', {
error: err.message,
guildId: interaction.guildId
});
});
} else {
await handleInteractionError(interaction, error, {
commandName: 'ticket_setup',
source: 'ticket_setup_command'
});
}
logger.error(`Error executing ticket setup: ${error.message}`, error);
await handleInteractionError(interaction, error);
}
}
}
};
};