CampusOps Agent

CampusOps Agent is a Slack-native shift console for campus support teams.

It turns messy campus support messages into structured ticket cards with priority, owner, waiting-on state, safe next steps, escalation rules, privacy reminders, action buttons, and shift handoffs.

Why

Campus support work is messy. A single shift can include:

• student portal issues
• phishing reports
• printer problems
• Wi-Fi issues
• residence hall facilities concerns
• classroom tech issues
• shift handoffs

CampusOps helps student workers, RAs, IT desks, and facilities teams turn those scattered Slack messages into clear operational actions.

Required Slack technology

CampusOps includes an AI-assisted triage workflow inside Slack.

The project has an OpenAI-powered refinement path when OPENAI_API_KEY is configured and quota is available, plus a deterministic rule/safety fallback so the Slack demo stays reliable if the external AI API is unavailable.

Features

• Slack app built with Python and Slack Bolt

• Socket Mode support

• Slack thread replies

• Slack Block Kit ticket cards

• AI-assisted triage path

• deterministic safety fallback

• YAML campus knowledge base

• local JSONL demo ticket store

• ticket status, owner, and waiting-on tracking

• action buttons:

  • Resolve
  • Escalate
  • Assign me
  • Add note

• shift handoff summaries with @CampusOps handoff

Example prompts

@CampusOps housing thing says no profile but email works and housing deadline is soon

@CampusOps clicked sketchy email qr thing from wixsite but did not enter password

@CampusOps resident says heater not working and room freezing

@CampusOps handoff

Architecture

Slack workspace
   ↓
CampusOps Slack app
   ↓
Slack Bolt / Python
   ↓
AI-assisted triage layer
   ↓
OpenAI refinement path when available
   ↓
deterministic rule + safety fallback
   ↓
YAML campus knowledge base
   ↓
local JSONL ticket store
   ↓
Slack Block Kit cards + handoff summaries

Privacy and safety

CampusOps reminds workers not to collect sensitive information in Slack, including:

• passwords
• OTP/MFA codes
• full student IDs
• SSNs
• payment details
• medical details
• sensitive screenshots

CampusOps does not reset passwords, modify accounts, or create official work orders. It prepares safe ticket notes and routes issues for human review.

Running locally

Create a virtual environment:

python3.12 -m venv .venv
source .venv/bin/activate
pip install -r requirements.txt

Create .env:

SLACK_BOT_TOKEN=xoxb-...
SLACK_APP_TOKEN=xapp-...
SLACK_SIGNING_SECRET=...
OPENAI_API_KEY=optional_openai_key_here
CAMPUSOPS_DEMO_MODE=true

Run the Slack app:

python app.py

Run the local demo:

python local_demo.py

Do not commit .env.

Built with

Python, Slack Bolt, Slack API, Slack Socket Mode, Slack Block Kit, OpenAI API integration path, YAML, JSONL.

Hackathon

Built solo for the Slack Agent Builder Challenge.