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haroonsyed1205-dev/README.md

Haroon Syed — Senior ServiceNow Developer

11+ years on the ServiceNow platform building ITSM, ITAM/HAM Pro and CMDB solutions for banking, insurance, retail, healthcare and telecom organizations. Based in New Jersey; open to hybrid (NJ/NY) and remote roles.

Focus areas

  • ITSM: Incident, Problem, Change, Request and Knowledge; Change Management workflows and approval policies
  • ITAM and HAM Pro: hardware asset lifecycle from procurement to disposal, asset-to-CI relationships
  • CMDB and CSDM: identification and reconciliation rules, data normalization, CMDB Health
  • HRSD, IRM/GRC, SPM and Workplace Service Delivery
  • Platform development: Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, scoped applications, Flow Designer, IntegrationHub, REST/SOAP, MID Server, ATF

Portfolio

Representative projects built from scratch with synthetic data. They are independent work, not client or employer code. Business logic is unit tested in CI; platform scripts are being validated on a Personal Developer Instance.

Project Area What it shows
servicenow-cmdb-health-toolkit CMDB / CSDM Read-only CMDB health checks (duplicates, orphans, stale CIs, missing attributes, CSDM gaps) scored like the CMDB Health dashboard, with a Table API client, HTML report, unit tests and CI.
servicenow-change-risk-automation ITSM Change Explainable 0-100 change risk score, schedule conflict and blackout checks, and an approval matrix by change type and risk.
servicenow-ham-lifecycle-toolkit ITAM / HAM Pro Hardware lifecycle enforcement from order to disposal, asset-to-CI sync, validation for legacy asset data migration, and license renewal reminders.
servicenow-integration-patterns Integrations Idempotent Scripted REST API, RESTMessageV2 wrapper with retries and logging, declarative payload mapper, and a Python client.
servicenow-hrsd-onboarding-flow HRSD Condition-driven onboarding plans with business-day due dates and dependencies, and HR case routing that restricts sensitive cases.
servicenow-grc-risk-scoring IRM / GRC Inherent and residual risk scoring with evidence-based control credit and appetite checks, plus vendor risk tiering.

Connect

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  1. servicenow-cmdb-health-toolkit servicenow-cmdb-health-toolkit Public

    Read-only CMDB health checks for ServiceNow: duplicates, orphans, stale CIs, missing attributes and CSDM gaps, scored like the CMDB Health dashboard. Starter template, synthetic data.

    Python

  2. servicenow-change-risk-automation servicenow-change-risk-automation Public

    ServiceNow Change Management automation: explainable risk scoring, schedule conflict checks and an approval matrix. Portfolio project, synthetic data.

    JavaScript

  3. servicenow-grc-risk-scoring servicenow-grc-risk-scoring Public

    ServiceNow IRM/GRC: inherent and residual risk scoring with evidence-based control credit and appetite checks, plus vendor risk tiering. Portfolio project, synthetic data.

    JavaScript

  4. servicenow-ham-lifecycle-toolkit servicenow-ham-lifecycle-toolkit Public

    ServiceNow HAM building blocks: hardware lifecycle enforcement, asset-to-CI sync, legacy asset migration validation and license renewal reminders. Portfolio project, synthetic data.

    JavaScript

  5. servicenow-hrsd-onboarding-flow servicenow-hrsd-onboarding-flow Public

    ServiceNow HRSD: condition-driven new-hire onboarding plans with business-day due dates and dependencies, plus HR case routing with automatic restriction of sensitive cases. Portfolio project, synt…

    JavaScript

  6. servicenow-integration-patterns servicenow-integration-patterns Public

    ServiceNow REST integration patterns: idempotent Scripted REST API, outbound RESTMessageV2 wrapper with retries and logging, payload mapper, Python client. Portfolio project, synthetic data.

    JavaScript