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…erences Add a note to the endpoint description clarifying that this API only returns subscriptions where the contact has explicitly opted-in or opted-out. Subscriptions in the default state (no explicit choice made) are not included in the response. Co-Authored-By: Claude Sonnet 4.6 (1M context) <noreply@anthropic.com>
kstenson
approved these changes
Apr 20, 2026
marcmlc
deleted the
marcalexandre.meillac/docs-subscription-types-default-state
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Why?
Developers were confused by the
GET /contacts/{contact_id}/subscriptionsendpoint — the existing description didn't make it clear that it only returns subscriptions where the contact has actively opted in or out. Subscriptions sitting in the default state (no explicit user action) are silently excluded, which led to unexpected gaps in the response.Reported via internal CS ticket: https://intercomrades.intercom.com/a/inbox/tx2p130c/inbox/team/5826718/conversation/215473965478005
How?
Added a Note paragraph to the
listSubscriptionsForAContactdescription in the Preview spec clarifying the default-state exclusion.Companion: intercom/developer-docs (PR to follow)
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