Support Copilot Agent 🤖💬

A lightweight Customer Support Copilot for agents.

• Paste a ticket conversation
• Get a short summary
• Get a suggested reply (tone: professional / friendly / firm)
• Get extracted fields (issue type, priority, next action, optional order id)

Tech Stack

• Web + API: Next.js (App Router) on Vercel
• LLM: OpenAI API
• Validation: Zod

Local Development

1) Install

pnpm install

2) Web + API (single app)

Create apps/web/.env.local:

OPENAI_API_KEY=your_key_here
OPENAI_MODEL=gpt-4o-mini

Run:

pnpm -C apps/web dev

Open:

• http://localhost:3000

Deploy (Vercel)

1. Import the repo into Vercel
2. Set Root Directory to apps/web
3. Add env vars:
   • OPENAI_API_KEY
   • OPENAI_MODEL (optional)

That’s it ✅

API

The UI calls a built-in API route:

• POST /api/copilot/draft

Example body:

{
  "ticket": {
    "subject": "Order delayed",
    "messages": [
      { "from": "customer", "text": "My order has not arrived yet. Order #A10293." }
    ]
  },
  "tone": "professional"
}

Notes

If OpenAI quota/billing isn’t enabled, the API will return a safe fallback response and include an _meta error field.