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shiwal50/README.md

Hi, I'm Shiwal Singh

Aspiring Product Manager with 4.5+ years across B2B SaaS support, technical operations, and customer-facing roles.

I don't just write PRDs, I ship the product. This GitHub is proof of work: live products I've built end-to-end using AI-assisted and vibe coding tools, alongside the PRDs and case studies behind them.

What I Do

  • Turn support and customer signal into shipped product decisions
  • Build and ship full products using vibe coding platforms (Lovable, Replit, Base44) and AI-assisted development (Next.js, Supabase, Claude API)
  • Understand how engineering teams work, having partnered directly with engineers on requirements, scoping, and delivery
  • Write PRDs using Working Backwards, JTBD, RICE, MoSCoW, Kano, and MECE frameworks

Background

4.5+ years in B2B SaaS, moving progressively closer to the product itself at each step:

  • eClerx, Analyst (2021 to 2023): process and data operations for enterprise clients, high-volume analyst workflows.
  • Maropost, Client Support Specialist (2023 to 2024): owned discovery of a feature request workflow (JetSend) end to end through Google Analytics, analyzed 80+ tickets using MECE and JTBD interviews, wrote the requirements brief, shipped in 6 weeks, cited by 2 enterprise clients at renewal.
  • Vartopia, Technical Support Engineer (2024 to 2025): resolved technical escalations for SaaS clients, working directly with engineering and account teams to close issues within SLA.
  • HighLevel, Customer Support Representative, Remote US Market (Apr 2025 to Feb 2026): built and shipped an internal AI tool that cut Average Handling Time from 40 to 25 minutes and raised CSAT by 5%, and a separate AI support agent for white-label clients that cut ticket volume by 30% and raised CSAT by 20%, shipped in a 6-week cycle.

This is the background behind the PRDs and case studies below: I've sat close enough to the ticket queue and the escalation call to know what breaks for users, and close enough to engineering to know how to scope a fix that actually ships.

Built & Shipped

Project What It Is Links
Loopback B2B SaaS Voice of Customer tool. Ingests support tickets via CSV/API, runs them through the Claude API for synthesis, and delivers AI-generated weekly digests via Slack and email (Resend). Full stack: Next.js frontend, Supabase (Postgres) for auth/data, Vercel Cron for scheduled digest jobs, a provider-agnostic billing abstraction layer (Starter $49/mo, Pro $99/mo tiers), and a dashboard for usage and billing. Auth, onboarding, CSV upload, and email delivery all built end-to-end. Live Product · Repo · PRD
RouCN Storefront Full D2C sneaker brand storefront: product drops, sizing, cart, waitlist, brand story Live Site
Portfolio Case studies, certifications, and PM framework write-ups Live Site
GoHighLevel Product Teardown Competitive moat analysis and feature audit of a real SaaS product, written from 12 months inside the platform as a Technical Support Engineer Live Site
Maropost Marketing Cloud Teardown 9-section product teardown written from experience as Client Support Specialist, benchmarked against G2 and competitor data Live Site

Case Studies

Project What It Is
HighLevel AI Agent AI agent for white-label clients: 30% ticket drop, 20% CSAT increase, shipped in 6 weeks
Maropost JetSend Owned discovery through GA on a feature request workflow: 80+ tickets analyzed via MECE, JTBD interviews, requirements brief, shipped in 6 weeks, cited by 2 enterprise clients at renewal

Tools & Skills

AI & Vibe Coding

Claude ChatGPT Lovable Replit Base44

Development

Next.js Supabase Resend HTML5 CSS3 Python SQL

Product Management & Analytics

Aha! Mixpanel Tableau Hotjar Figma

Collaboration & Docs

Confluence Jira Trello Notion

Frameworks

RICE MoSCoW Kano Model JTBD MECE

Support/Ops background: Ticket workflows, escalation handling, SLA management, cross-functional coordination with engineering

Education

MBA, International Business Management, Amity University (2026)

Let's Connect

LinkedIn · singhshiwal@gmail.com

Currently: Building Loopback and RouCN, actively looking for APM and PM roles.

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