Automated support operations reporting for Thunderbird and MZLA, maintained by the Support Operations team.
Monthly support dashboards — published each month covering:
- Android Play Store reviews (Thunderbird, K-9 Mail, Beta)
- Zendesk CSAT and ticket volume (Donor Support, Thundermail)
- SUMO forum health (Desktop and Android)
- FeatureOS idea tracking
| Source | What it covers |
|---|---|
| Google Play Console (GCS) | Android review CSVs |
| Zendesk | Ticket volume, CSAT, Thundermail support |
| SUMO | Forum solved rates, contributors |
| FeatureOS | Thundermail idea board |
| K-9 Discourse | K-9 community forum |
All customer-facing content is PII-redacted before publishing. No raw ticket data or customer information is stored in this repo.
Public repo. GitHub Pages is publicly accessible.
Lisa Wess · Support Operations Manager · MZLA