A bare bone implementation of Erlang C in Python. No external modules/libraries we're used. Everything was derived directly from the formula.
-
Updated
Apr 27, 2023 - Python
A bare bone implementation of Erlang C in Python. No external modules/libraries we're used. Everything was derived directly from the formula.
Forecast 30-minute contact-centre call volumes and turn demand into queue-level staffing recommendations with XGBoost, FastAPI, Streamlit, Docker, and Erlang C.
Queueing-theory math for the economics of scale: Erlang B/C, M/M/c latency percentiles, pool consolidation, and square-root staffing. Zero-dependency, edge-safe TypeScript.
Code review modelled as an M/M/c queueing station: Erlang C, a Little's Law WIP cap, and an admission controller for agent-authored pull requests.
⚖️ Local-first System Design Capacity Simulator — queueing analytics (Erlang-C/M/M/c/K) + discrete-event simulation, SLO planning, zero dependencies | 本地优先的系统设计容量模拟器,排队论解析×离散事件仿真双引擎
Interval-level WFM forecasting exposing the aggregate trap: total staffing within ~2% of requirement, yet 53% of intervals understaffed. Erlang C, shrinkage modeling, FTE gap analysis in Python.
Queueing Models implemented in .NET
Intelligent airport operations platform featuring predictive terminal congestion modeling, dynamic baggage carousel allocation, and real-time passenger journey tracking.
Schedule redistribution delivered +20.2% service level improvement vs +8.1% from headcount. Five WFM levers tested head to head — no new hires required.
A comprehensive staffing optimization tool using queue theory (M/M/c model) and stochastic modeling. Available as Flutter mobile app and web application.
A simulator about achieving contact center service level targets.
Browser-only contact center WFM workbench: interval volume forecasting (seasonal average, Holt-Winters, harmonic regression, ensemble), rolling-origin backtests, and Erlang A/C staffing with live what-if scenarios. No backend.
These documents by Tawabiry exhibit the maturity, theoretical depth, and synthesis capabilities typically aimed at Graduate Level (MS/PhD) Applied Research or Senior Staff Engineering Design Docs at major tech firms (L6/L7 level).
[ARCHIVED] Consolidated into Vitalcheffe/over-engineer
Interval level forecast, actuals, reforecast and staffing gap analysis for contact center WFM.
To associate your repository with the erlang-c topic, visit your repo's landing page and select "manage topics."