service-analytics

📊 Professional Looker Studio dashboard for SwiftAuto Traders - Automotive sales & service analytics 🎯 Dual-dashboard solution: Sales Performance + Service Operations with 6+ integrated datasets 🏆 IBM BI Analyst Certified Project | Real-time dealer profit tracking & customer sentiment analysis 🔧 $X.X million profit tracking.

The GDX Analytics LookML project to support Service BC

This repository contains configuration files for analysing data obtained from Oodles of Noodles

Quantitative Voice of the Customer (VOC) and service analytics study for United TVS Motors. Analyzed customer satisfaction (CSAT), purchasing preferences, and after-sales service turnaround bottlenecks across 100+ consumers using MS Excel.

Bilingual service analytics case for complaint signals, response monitoring and explainable evidence triage.

Service Operations Analytics Dashboard

An interactive Power BI dashboard analyzing 150,000 Uber ride bookings across vehicle types, revenue, payment methods, cancellations, and pickup/drop demand — built to support fleet allocation, cancellation-reduction, and payment-channel decisions.

Majik Service is a fully-featured class representing a service in the Majik system, designed for financial management, cost tracking, and capacity planning. It provides utilities for computing revenue, profit, margins, COS (Cost of Service), and net income on a per-month basis. Chainable setter methods make it easy to construct and update services.

Excel analysis of a 20-agent call centre: 221,234 answered calls measured against a 20-second service level target to isolate queue-depth gaps.