... a contemporary perspective on how to integrate B2C Commerce and the Salesforce Customer 360 Platform to power frictionless customer experiences in the B2C domain.
🤖 Provides rich user interface by LWC lightningsnapin-base-chat-message base component in Salesforce Einstein Bots and Embedded Service for Web.
Salesforce Chat integration with Unity (CRM integration with Unity)
Salesforce OpenCTI Demo Adapter
A custom Salesforce knowledge search screen where you can filter articles by data category
Kaido Helpdesk System — an enterprise ticketing and ITSM platform simulation featuring Salesforce Service Cloud and BMC Helix ITSM built using pure HTML, CSS, and JavaScript.
Enterprise Salesforce Service Cloud & Agentforce solution for intelligent facility support, automation, and case management.
Salesforce Agentforce-style case triage and governed recommendation demo with React, Apex, LWC, Platform Events, and Salesforce DX.
Production-grade Salesforce portfolio — Sales Cloud · Service Cloud · Experience Cloud · Agentforce · Full SDLC documentation suite
Salesforce Developer portfolio with Apex, LWC, Service Cloud, Agentforce demos, certifications, and CRM project storytelling
End-to-end, critic-only editor for Salesforce Enhanced Chat and Omni-Channel SDDs—finds the five highest-risk design gaps without rewriting the author's work.
AI-powered Salesforce application that automates customer support ticket analysis using Apex, LWC, Service Cloud, and AI for classification, prioritization, summarization, and resolution suggestions.
pass crt-261 exam
Laboratório prático de Análise Funcional e Arquitetura Salesforce. Implementação de triagem inteligente e automação de diagnóstico (Screen Flows) para Service Cloud, focada em otimização de processos de ISP e metodologia ágil.
Codify: a service employee agent that turns a technician's fix recap into a resolved Case, a tagged root cause, and a Knowledge draft for human review, with a full audit trail.
Nodejs app built using Blot SDK to integrate Salesforce Service Cloud with Slack using Heroku for hosting.
Salesforce Service Cloud case automation and release stability demo with React, Apex, LWC, Platform Events, and Salesforce DX.
Salesforce Service Cloud support console and case automation demo with React, Apex, LWC, Platform Events, and Salesforce DX.
A Salesforce agent that turns a closed case recap into updated case fields and a knowledge article.
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