Human-in-the-loop AI support triage workflow with staged execution, approval gates, markdown export, Slack dry-run/live dispatch, Supabase persistence, and real/fallback inference.

AI ticket triage classifier with an eval harness — severity/routing taxonomy for multifamily IoT support, scored against a labeled dataset with a confusion matrix and confusable-pattern audit.

Interactive evidence-first mispick verification workflow demo — 6 root causes, reactive spec-compare engine, decision tree, confidence meter, v1/v2 outputs. Portfolio demo using anonymized mock data.

Interactive, rule-based portfolio demo of an AI-assisted call-note drafting workflow for customer support operations.

Frontend support operations dashboard with AI triage and SLA workflow UI

A small, reusable eval framework for scoring AI classifiers: blind classification via Claude Code, confusion matrices, ordinal miss-direction, confusable-pattern trap audits.

AI-powered customer service workstation for queue triage, reply recommendation, risk detection, and human handoff

A real-time, AI-native support operations platform featuring automated ticket triage, intelligent response drafting via Google Gemini, and a live-updating workspace built with Next.js and Convex.

AI-powered support ticket operations platform with role-based dashboards, async AI analysis, SLA tracking, and agent assistance.

Backend service for automated support ticket triage, confidence-based routing, and audit logging