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Docs updates for E/A#101385 Cancelled reservations excluded from Upcoming travel #101487

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Docs updates for E/A#101385 Cancelled reservations excluded from Upcoming travel #101487

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10 changes: 7 additions & 3 deletions docs/articles/new-expensify/getting-started/Expensify-Home-Overview.md
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---
title: Expensify Home Overview
description: Learn what you’ll see on Home and how it helps you understand what needs attention, get oriented, and stay informed when you sign in.
keywords: [New Expensify, Expensify Home, Home, Home tab, For you, Recently added, recently added expenses, view all expenses, Discover, Announcements, time-sensitive, urgent alerts, Expensify Card fraud, broken bank connection, Your spend, awaiting approval, repaid, recent transactions, Expensify Card, Spend over time, spending chart, insights, insight switcher, Top spenders, Top categories, Top merchants, Chart unavailable, Getting started, onboarding checklist, track and budget my expenses, organize my personal spending, personal spending, customize spend categories, link personal card, Upcoming travel, upcoming trips on Home, flight to, hotel in, car rental in, train to, traveler]
keywords: [New Expensify, Expensify Home, Home, Home tab, For you, Recently added, recently added expenses, view all expenses, Discover, Announcements, time-sensitive, urgent alerts, Expensify Card fraud, broken bank connection, Your spend, awaiting approval, repaid, recent transactions, Expensify Card, Spend over time, spending chart, insights, insight switcher, Top spenders, Top categories, Top merchants, Chart unavailable, Getting started, onboarding checklist, track and budget my expenses, organize my personal spending, personal spending, customize spend categories, link personal card, Upcoming travel, upcoming trips on Home, flight to, hotel in, car rental in, train to, traveler, canceled reservation, canceled booking, canceled trip missing from Home]
internalScope: Audience is all Expensify members. Covers what Home is and what appears on it, including the For you, Recently added, Upcoming travel, Spend over time and other insights, Discover, Announcements, Time-sensitive, Getting started, and Your spend sections. Does not cover how to complete actions like submitting, approving, paying, exporting, or fixing expenses, and does not cover booking or managing travel.

---
Expand Down Expand Up @@ -97,7 +97,7 @@ Each row shows the reservation and when it starts, for example:
- **Car rental in Lisbon** — Today
- **Train to Porto** — In 1 day

Canceled reservations stay in the list and are labeled **Canceled**.
Canceled reservations are left out of this section, so it only lists travel you’re still expected to take. A reservation that is canceled disappears from **Upcoming travel** but stays in the trip itself, where it’s labeled **Canceled**.

Select any row to open the full details for that reservation.

Expand Down Expand Up @@ -206,7 +206,11 @@ The **Time-sensitive** section only appears when there is an urgent issue or lim

## Why don’t I see the Upcoming travel section?

The **Upcoming travel** section only appears when you have at least one reservation starting in the next 7 days on a trip where you are listed as a traveler. If you have no reservation in that window, or the only upcoming trips are ones you booked for someone else, the section won’t be visible.
The **Upcoming travel** section only appears when you have at least one reservation starting in the next 7 days on a trip where you are listed as a traveler. Canceled reservations don’t count toward this. If you have no reservation in that window, the only reservations in that window are canceled, or the only upcoming trips are ones you booked for someone else, the section won’t be visible.

## Why did my canceled booking disappear from the Upcoming travel section?

Canceling a booking removes it from **Upcoming travel** on Home, because that section is meant to show only the travel you’re still expected to take. The canceled booking isn’t deleted—open the trip to see it listed with the **Canceled** label. To cancel a booking, learn how to [cancel travel arrangements](/articles/travel/managing-trips/Canceling-Travel-Arrangements).

## Why don’t I see the Spend over time section?

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3 changes: 3 additions & 0 deletions docs/articles/travel/managing-trips/Canceling-Travel-Arrangements.md
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Expand Up @@ -69,6 +69,9 @@ Yes. If you rebook on the same trip, no new trip fee applies.
## What if the cancel option is unavailable?
Some bookings must be canceled through or directly with the travel provider. If this applies, you’ll be prompted.

## Where does a canceled booking go on Home?
A canceled booking is removed from the **Upcoming travel** section on Home, which only lists travel you’re still expected to take. The booking stays in the trip, labeled **Canceled**. Learn more about [what the Home page shows](/articles/new-expensify/getting-started/Expensify-Home-Overview).

## Will I receive a refund or a credit?
If the booking is refundable, you’ll receive a refund to your original payment method. If it’s non-refundable, you may receive a travel credit, depending on the provider’s terms.

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