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Full detail: Where this data comes from
Front is a customer operations platform unifying shared inboxes, chat, SMS, social, and CRM workflows. Front exposes a Core API (conversations, messages, channels, contacts, teammates, analytics), a Channels API for custom messaging integrations, a Plugin SDK for embedded UI apps, a Chat Widget, and Connectors for low-code automations.
APIs.json: https://raw.githubusercontent.com/api-evangelist/front/refs/heads/main/apis.yml
- Customer Support
- Inbox
- Customer Operations
- Collaboration
- Omnichannel
- Created: 2026-05-08
- Modified: 2026-05-30
Read, create, update, and delete conversations across email, SMS, chat, and social channels. Includes assign, archive, restore, snooze, follow, and merge actions.
- Conversations
- Tickets
- Documentation
- API Reference
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Send and reply to messages on existing or new conversations across any channel; includes inbound import for sync use cases.
- Messages
- Replies
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Create, edit, and delete message drafts assigned to a teammate or a shared inbox.
- Drafts
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Manage channels (email addresses, SMS numbers, chat connectors, custom channels) attached to inboxes.
- Channels
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Manage shared inboxes and teammate access; attach channels to inboxes and read inbox configuration.
- Inboxes
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Manage Front contacts and their handles (email, phone, social). Contacts unify customer identity across channels.
- Contacts
- People
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Group contacts for segmentation and shared visibility across teammates.
- Groups
- Segmentation
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Read and manage company / account records that group multiple contacts under a single business relationship.
- Accounts
- Companies
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Read teammates (Front users) and their availability, roles, and assignments.
- Teammates
- Users
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Read team membership and team-scoped resources for routing and analytics.
- Teams
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Add, list, and remove internal comments on conversations for collaboration.
- Comments
- Internal Notes
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Manage tags and apply them to conversations for categorization, automation, and reporting.
- Tags
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Read AI-generated topics that classify conversation content for analytics and routing.
- Topics
- AI
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Read configured automation rules; rule definitions are managed from the UI but exposed read-only via the API.
- Rules
- Automation
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Read teammate and team signatures used on outbound messages.
- Signatures
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Manage teammate shifts that drive routing rules and SLA timers.
- Shifts
- Scheduling
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Manage knowledge bases, categories, and articles published to customers and used by Front AI for self-service responses.
- Knowledge Base
- Articles
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Generate analytics report exports for conversations, response times, SLA performance, and teammate productivity.
- Analytics
- Reports
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Read the historical event stream for the company (assignments, replies, comments, tag changes) for audit and integration use.
- Events
- Audit
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Subscribe to Front events (conversation.assigned, message.received, message.sent, comment.added) with HMAC-signed deliveries.
- Webhooks
- Subscriptions
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
- AsyncAPI — AsyncAPI Specification
Build custom messaging channels that bridge Front to proprietary messaging platforms (e.g. internal portals, niche chat networks).
- Channels
- Custom
- Platform
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Build embedded UI applications that render inside the Front sidebar to surface third-party context alongside the conversation.
- Plugin
- Embedded UI
- Documentation
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Embed Front's live chat widget on a website or web app to capture live conversations into shared inboxes.
- Chat Widget
- Web
- Documentation
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Low-code connector framework for invoking external HTTP APIs from within Front rules and workflows.
- Connectors
- Low-Code
- Documentation
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
Attach hyperlinks from external systems to Front conversations for cross-system traceability.
- Links
- External Resources
- Documentation
- OpenAPI — OpenAPI Specification
- Postman Collection — Postman Collection 2.1
- Open Collection — Open Collection 1.0
- Website
- Documentation
- API Reference
- Pricing
- Login
- Status Page
- Blog
- Support
- GitHub Organization
- Privacy Policy
- Terms of Service
- Authentication
- Rate Limits
- Webhooks
- Plans
- Rate Limits
- Fin Ops
- Features
- Integrations
- L L Ms Txt
FN: Kin Lane Email: kin@apievangelist.com