customer-operations

Signal capture and decisioning for customer operations teams — correlate usage, support and CRM evidence, surface churn and expansion before the customer calls, and route every operator review through a Decionis policy verdict.

Pylon — independent third-party profile of a public API surface, by API Evangelist. Pylon (usepylon.com) is a B2B customer support and customer operations platform that unifies shared Slack, Microsoft Teams, email, and chat support into a single ticketing system, with a knowledge base, accounts and contacts, AI agents, and a documented public REST

AI customer operations platform for voice, chat, CRM workflows, scheduling, human handoffs, and supervised automation.

A Python-based NLP pipeline designed for Customer Operations. This tool automatically processes raw customer reviews and categorizes them into actionable business insights, isolating high churn risks and prioritizing feature requests.

Human-in-the-loop AI workbench for customer prioritisation, multilingual drafts, risk escalation and operational insights.

AI-powered workflow automation for streamlining business operations and enhancing user experience

Evidence-backed complaint signals to approved remediation pilots.

Akkari — independent third-party profile of a public API surface, by API Evangelist. Akkari is an autonomous customer operations platform that runs the operational work across the entire customer lifecycle — from the first sales call through onboarding, success, and expansion.

Front — independent third-party profile of a public API surface, by API Evangelist. Front is a customer operations platform unifying shared inboxes, chat, SMS, social, and CRM workflows. Front exposes a Core API (conversations, messages, channels, contacts, teammates, analytics), a Channels API for custom messaging integrations, a Plugin SDK for em